Terms of Use and Conditions of the service

Effective date: [[EFFECTIVE_DATE]] Version: [[TERMS_VERSION_REFERENCE]]

These Terms and Conditions (the “Terms”) govern access to and use of the MAM platform through its website, mobile applications and associated services. Please read them before creating an account or carrying out any transaction. The Privacy Policy explains personal-data processing, and the Cookie Policy explains cookies and similar technologies. Accepting these Terms is separate from acknowledging privacy information or giving any optional data-processing consent.

1. Platform operator and contact details

MAM is operated by [[OPERATOR_REGISTERED_LEGAL_NAME]], registered at [[FULL_REGISTERED_ADDRESS_COUNTRY]], registered with [[COMPANY_REGISTER_AND_REGISTRATION_NUMBER]], VAT/tax number [[VAT_OR_TAX_IDENTIFIER]] (the “Operator”, “MAM”, “we” or “us”). Contact email: [[MONITORED_SUPPORT_EMAIL]]. Other legally required contact or licensing details: [[OTHER_REQUIRED_PROVIDER_AND_REGULATORY_DETAILS_OR_REMOVE]].

The Operator supplies the technology and the services expressly described in the application and these Terms. Affiliated companies, merchants, users and payment providers may have separate legal obligations and agreements. Where a transaction involves another seller or buyer, the identity and role of the contracting parties must be disclosed at the transaction stage.

2. Definitions and scope

“Affiliate” or “Company”: an enrolled business that operates an MAM program, maintains a company MAM Treasury and may distribute company-specific MAM to eligible users.
“Employer”: an authorized person administering an Affiliate account; “Employee”: an authorized person linked to an Affiliate, without changing their employment rights; “Private user”: a user who may hold MAM linked to one or more companies without necessarily being employed by them.
“Partner”: an approved introducer or operator acting under a separate partner arrangement; “Cashier”: a limited-access user authorized by an Affiliate to operate MAM Merchant functions.
“MAM”: a company-specific digital unit recorded in the platform ledger; its creation, distribution, holding, transfer, purchase, sale, conversion and permitted merchant use are subject to the features and eligibility rules actually available.
“Wallet”: the platform record of a user's MAM units or, where supported, EUR proceeds and available balances. A displayed balance is not necessarily immediately withdrawable money.
“Company Treasury”: the Affiliate's company-specific MAM account; “Reserve”: the EUR accounting/reserve component maintained under the applicable platform economic rules; “Reference Price”: the platform-calculated indicative EUR amount per relevant MAM unit at a specified time.
“Marketplace”: functionality for permitted MAM listings, buy requests, sales and purchases; “Merchant”: functionality enabling eligible company MAM to be used as a discount on a purchase from the relevant Affiliate.

Availability and eligibility depend on the user's role, plan, company permissions, country, service status and applicable law. Features shown in demonstrations or promotional materials are not promises that every feature will be enabled for every account.

3. Acceptance and electronic contracting

These Terms are made available before registration and may be downloaded or saved by the user. By actively selecting the Terms acceptance checkbox and completing the applicable registration or onboarding process, you agree to these Terms. A separate acknowledgment may confirm receipt of the Privacy Policy; it is not blanket consent for every processing purpose. We may preserve the accepted version, timestamp and corresponding audit record.

Before a paid plan or individual transaction is confirmed, the relevant screen must show its material terms (including applicable price, fees, taxes, parties, period and restrictions). You can review and correct the details before confirming. Contract and payment confirmation will be made available in the account and/or through the relevant transaction receipt, as applicable. Supported contract languages are English and Italian; the version displayed and accepted is the version recorded for that user.

If you act on behalf of a company, you represent that you have the authority to bind it. Where a personal user qualifies as a consumer, non-waivable statutory protections continue to apply regardless of these Terms.

4. Eligibility, age and account security

Account registration is available only to individuals who have the legal capacity and meet the age, identity, geographic, role and any regulatory eligibility conditions applicable to the services they request. Minimum eligible age and verification rules: [[VERIFIED_MINIMUM_AGE_AND_ENFORCEMENT_RULE]]. MAM financial, payment, employment-related and trading features may be restricted further where required by law or the relevant Affiliate.

You must provide accurate information, maintain an up-to-date email address, protect passwords, one-time codes and devices, and notify support promptly of suspected unauthorized activity. Do not share your account or use another user's access. The Operator may require reasonable verification before sensitive transactions, payouts or account changes and may suspend a feature while a security concern is investigated.

Google sign-in, where offered, is optional and subject to Google's separate terms. You remain responsible for activities performed using your account except where responsibility belongs to the Operator or a third party under applicable law.

5. Role-specific responsibilities

Employer/Affiliate: ensure authorized representatives, accurate company/VAT and billing details, lawful eligibility and reward rules, sufficient Treasury and funding, correct employee/company relationships, and compliance with labor, payroll, accounting, tax, consumer and other obligations. Employee reward decisions remain the Affiliate's responsibility unless expressly agreed otherwise.
Employee: use only the rights and features assigned to your account and company. Access to benefits or MAM does not modify salary, employment agreements or statutory employment rights. Any employment or tax characterization must be assessed by the relevant employer and advisers.
Private user: understand that affiliation to a company is not employment; eligibility to acquire, hold, trade, convert or redeem MAM may differ by company and subscription plan.
Partner: issue invitations and describe MAM truthfully, keep prospect information confidential, avoid unauthorized representations, and comply with separately agreed commission and referral rules. No commission is guaranteed merely because an invitation was sent.
Cashier: use the restricted Merchant module only for approved business operations; verify amount and customer authorization, never retain temporary codes or access other account areas, and process corrections according to the Affiliate's procedures.

Employer, Partner and Merchant relationships may also be governed by distinct written agreements or program policies. In a conflict, specific signed commercial terms may govern the relevant business relationship, but they do not remove mandatory consumer or statutory rights.

6. MAM units, Treasury, Reserve and Reference Price

MAM are recorded as units associated with a particular Affiliate. Holdings of different companies are distinct; an amount shown for one company is not automatically interchangeable with another company's units. New MAM may be acquired or created only through authorized platform procedures, and company allocations, sales, purchases, conversions and Merchant use produce corresponding ledger events.

The Reference Price, Backing Value and Reserve are defined and calculated by the applicable platform rules, which may change as permitted under these Terms. The Reference Price is a calculation at a particular time, not a promise of a fixed EUR redemption price, a minimum market value or guaranteed liquidity. A Reserve balance must not be interpreted as a personal segregated deposit, bank guarantee or automatic individual right to receive that amount. The economic and legal rights attached to MAM must be determined by the actual product structure and applicable law.

Important regulatory condition: transferability, trading, conversion and value-linked features may require classification under applicable financial, payments, e-money, crypto-asset, consumer and tax rules. These Terms do not assert that MAM is outside those rules, nor do they confer rights that the Operator is not legally authorized to offer. [[CONFIRM_PRODUCT_LEGAL_CLASSIFICATION_AUTHORIZATIONS_AND_REDEMPTION_RIGHTS]].

7. Valuation, availability and risks

Reference prices, displayed portfolio values, unrealized gains/losses, transaction estimates and conversion quotations are indicative until a particular transaction is confirmed under its applicable rules. Actual execution amounts may differ because of market conditions, availability, rounding, fees, taxes, verification steps, limits or changes between quotation and confirmation. Historical prices and simulations do not guarantee future outcomes.

MAM may not be immediately saleable or convertible, and company-specific trading may depend on an available counterparty. A user could receive less than the amount previously paid or attributed to units, subject to applicable rights. The Operator does not promise investment returns, uninterrupted liquidity or an available buyer. Do not enter a transaction unless you understand its conditions and possible economic exposure.

Where the Operator is legally required to provide standardized product disclosures, risk statements, suitability/appropriateness checks or withdrawal rights, those requirements apply in addition to these Terms.

8. Marketplace transactions, requests and conversions

Eligible users may create listings, submit buy requests, accept offers, purchase/sell MAM or request conversion between eligible companies, according to the currently enabled modules. Listing or requesting does not itself guarantee execution. Specific transaction screens determine the counterparty, quoted amount, unit quantity, available balance, price, expiry, applicable charges and confirmation step.

Orders may be subject to time limits, minimum/maximum amounts, seller eligibility, available Treasury, reserves, matching, subscription privileges, anti-fraud checks and authorization. Once a transaction is confirmed, cancellation or reversal is only possible when the feature permits it, the counterparty agrees, an error is corrected or applicable law requires it. A failed or timed-out checkout must not be treated as successful solely on the basis of a browser redirect; payment status is verified through the payment provider and ledger records.

Conversions use the then-applicable quote and company-specific Reference Prices and may be subject to a different destination unit amount, limits and cost-basis accounting. They are not guaranteed one-to-one transfers and are not a representation that one company guarantees another company's MAM.

Whether a particular marketplace transaction is legally concluded between users, a user and an Affiliate, or another identified party must be shown before execution. Any additional seller or trader duties, identity disclosures, complaint arrangements or statutory rights remain applicable.

9. MAM Merchant discounts

Where Merchant is enabled by an Affiliate, an eligible Employee or Private user may use units issued by that Affiliate toward a discount on eligible products or services sold by that Affiliate. A Cashier may enter the gross purchase amount, inspect the permitted MAM redemption options and confirm the transaction after customer authorization through a temporary code or QR code.

The discount depends on the Affiliate's settings, sufficient eligible and unreserved MAM, the applicable Reference Price snapshot, program restrictions and the customer-confirmed redemption amount. A partial MAM use may leave a remaining EUR amount to be paid directly to the Affiliate through its normal checkout. The initial Merchant web flow is manually integrated with the sale and is not automatically a POS or Stripe payment.

Upon a completed Merchant redemption, the corresponding MAM units move from the customer's company-specific wallet back to the issuing Company's Treasury; they are not burned. This operation does not, by itself, create new MAM, change total supply or automatically change the Reserve or Reference Price. The issuing Affiliate is responsible for the underlying sale, receipt, tax treatment and any lawful return or refund. A Merchant redemption may be reversed through the authorized platform correction flow where appropriate.

10. Plans, subscriptions, fees and taxes

Some MAM features require a Company, Employee or Private plan. Availability, eligibility, duration, plan features, VAT-inclusive/exclusive treatment, currency, price and any renewal or upgrade/downgrade terms are displayed before checkout and in the applicable plan and invoice. Paid Employee and Private plans currently include annual-price structures; a plan must not be assumed to renew automatically unless it is explicitly described as recurring and the user has authorized that arrangement.

Platform charges, Stripe or payment-processing fees, marketplace commissions, conversion fees, withdrawal costs and other amounts apply only where disclosed for the relevant transaction or plan, with applicable taxes and total payable stated before confirmation. Fees may vary by role, plan, operation and country. A calculation shown as an estimate may be updated before final authorization, but completed transactions will be documented through the relevant receipt and ledger.

Where automatic renewal is offered, the renewal frequency, price, cancellation method and effective cancellation date must be clearly communicated before enrollment. Cancellation of a subscription does not automatically reverse completed trades or erase a Wallet. A free-to-paid change or a paid-to-paid transition may take effect on a date shown in the account.

Users and businesses are responsible for taxes applicable to their own transactions, rewards and proceeds, except where the Operator is legally obliged to collect, report or remit them. The Operator may request legally necessary invoice or tax data.

11. Payments, payouts, Stripe and verification

Payments and withdrawals supported by MAM may be processed by Stripe or other explicitly identified providers, under their applicable terms. Payment credentials and identity/bank verification may be collected directly by those providers. Payments may be subject to authorization, anti-fraud controls, verification, settlement periods, chargebacks, disputes or lawful holds.

EUR proceeds reflected in an account can be pending, reserved, disputed, unavailable or available for withdrawal, depending on provider settlement and platform eligibility. A withdrawal is not guaranteed merely because a balance appears on-screen. We do not promise instant payout or that Stripe will approve a connected account. A failed or reversed payment may cause the corresponding transaction to be rejected, corrected or reversed with an auditable record, subject to applicable law.

The applicable checkout must show the actual merchant of record and payment beneficiary. The Operator must not be assumed to be the legal seller of every Affiliate product or every user-to-user transaction.

12. Consumer protection, withdrawal, cancellation and refunds

Consumers retain all mandatory protections under applicable EU and national law, including requirements relating to pre-contract information, digital-service conformity, misleading practices, withdrawal, complaints and remedies. Nothing in these Terms eliminates a right of withdrawal, refund, statutory warranty or mandatory remedy.

Where a consumer concludes a qualifying distance contract for paid services, a 14-day statutory withdrawal period may apply from contract conclusion, subject to the law and permitted exceptions. Any request for immediate commencement of a service, acknowledgment of consequences for withdrawal, and any exemption must be handled through the legally required separate checkout disclosures and affirmative steps; agreeing to these general Terms alone does not waive those rights. The amount refundable, if any, is determined by the type of contract, performance already supplied and applicable rules.

Transactions involving goods or services sold by an Affiliate are subject to that identified seller's legally compliant purchase and returns terms, in addition to the mandatory rights of the buyer. Marketplace purchases and transfers may follow different legal rules; the specific checkout must disclose any applicable cancellation or reversal rights rather than relying on a blanket “all transactions final” statement.

Requests can be submitted through MAM Help Center when accessible or to [[MONITORED_SUPPORT_EMAIL]]. Where statutory law provides a specific withdrawal form or address, it must be made available at checkout or through the relevant information channel: [[CONSUMER_WITHDRAWAL_AND_REFUND_CONTACT_OR_URL]].

13. Complaints, disputes and operational corrections

Users may report technical issues, wrong balances, unexpected fees, failed payments, unauthorized transactions, Merchant errors, suspected fraud or disputed counterparties through the Help Center or the monitored support email. Provide the transaction reference and relevant facts; do not send passwords, one-time codes or full payment-card data.

We may investigate using transaction logs, correlated platform events, provider settlement status and authorized parties' records, correct errors where appropriate, and explain the outcome. We may temporarily restrict a disputed operation where necessary and proportionate. If a complaint concerns an Affiliate sale, we may refer it to the responsible seller while assisting with platform records. Statutory rights to contact public authorities, courts, payment providers or approved dispute-resolution mechanisms remain intact.

Where online-intermediary rules require a specific notice-and-action, statement-of-reasons, or internal complaint procedure, the Operator will provide the applicable information and access route: [[IF_APPLICABLE_DSA_POINT_OF_CONTACT_AND_COMPLAINT_PROCESS]].

14. Acceptable use, prohibited conduct and content

Do not: misrepresent identity or company authority; exploit invitations or referral arrangements; create fraudulent accounts or transactions; manipulate prices, balances, fees or reports; send unlawful, abusive or infringing content; scrape or attack the service; use automated requests to evade controls; circulate one-time codes; misuse another person's data; or use the platform for money laundering, sanctions violations, unauthorized financial services or other unlawful activity.

You must have the right to submit any content, images or attachments and must not disclose unnecessary personal or sensitive information about others. We may investigate reports and remove unlawful content, restrict an account or block a specific feature where reasonably necessary. Where required by applicable online-platform legislation, we will provide notices, reasons and an opportunity to contest moderation decisions.

15. Security, availability and changes to functionality

We use technical and organizational controls intended to protect account access and economic records, but no internet service can be guaranteed to be free of interruption or security incidents. Planned maintenance, provider outages, legal requirements or security events may temporarily affect features. We will use reasonable efforts to restore service and correct platform errors.

We may improve features, adjust eligibility or update operational limits for genuine technical, security, legal or commercial reasons, subject to applicable contract, consumer and notice requirements. We will not retrospectively alter completed ledger entries merely to impose new economic terms. If a change materially worsens an ongoing paid consumer service, mandatory notice, termination or refund remedies will apply where required.

16. Intellectual property and mobile application license

The MAM software, text, interface, logos and supporting materials are protected by applicable intellectual-property law. Subject to compliance with these Terms, we grant you a limited, personal, non-exclusive, revocable to the extent permitted by law, non-transferable license to access and use the service for its intended purposes. No ownership of the software or platform code is transferred. Business users may permit their expressly authorized personnel to use the relevant features.

You retain rights in content you lawfully provide. You grant the Operator only the license reasonably necessary to host, display and process that content for operating, securing and supporting the service, subject to the Privacy Policy and applicable law. We do not obtain ownership of your uploaded images or messages merely because you submit them.

17. Suspension, termination and account deletion

You may request account closure through the account's Profile functionality or the applicable support/privacy channel: [[PUBLIC_ACCOUNT_DELETION_REQUEST_URL]]. Any remaining subscriptions, open transactions, disputes, earnings, withdrawals or legal recordkeeping duties must be evaluated individually and cannot serve as an automatic blanket denial of statutory erasure rights.

The current MAM application may restrict immediate self-service closure where a Company, active holdings or unsettled financial obligations remain. In those circumstances, you must be given a practical request and resolution channel, including the ability to request erasure of personal data that no longer needs to be retained. Account closure does not inherently cancel a completed transaction or extinguish lawful unpaid obligations; retention or anonymization of necessary records is governed by the Privacy Policy and applicable law.

We may restrict or terminate accounts for serious or repeated breaches, security threats, prohibited conduct, legal requirements or extended inactivity under a documented policy. Where lawful and practicable, we will explain the reason and provide an appeal or correction route. Mandatory refunds and consumer rights are unaffected.

18. Responsibility and liability

We are responsible for supplying the platform services with the care and legal conformity required by applicable law. Affiliates are responsible for their own products, employment or reward commitments and seller obligations; users are responsible for information and lawful transactions they initiate. Stripe and other service providers are responsible for their own regulated or contractual services in accordance with the applicable agreements.

The platform cannot promise a particular investment return, continuous market liquidity, uninterrupted availability, acceptance by an Affiliate, or a particular third-party payment decision. Nothing here excludes or limits liability for fraud, deliberate misconduct, gross negligence where non-excludable, personal injury, data-protection obligations, mandatory consumer guarantees or other rights that cannot lawfully be restricted. Any business-to-business liability cap must be expressly agreed in a separate valid contract: [[OPTIONAL_B2B_LIMITATIONS_ONLY_IF_LEGALLY_REVIEWED]].

19. Apple App Store and Google Play-specific conditions

Where the app is downloaded through Apple's App Store, the agreement for MAM services is between you and the Operator, not Apple. The Operator, rather than Apple, is responsible for the app, maintenance, support, product claims and any applicable warranties, to the extent required by law. Apple has no obligation to provide maintenance or support. Apple and its subsidiaries may be third-party beneficiaries of the applicable licensed-application terms, with the right to enforce those terms after acceptance. You must comply with the App Store's applicable usage rules and any third-party terms, including device/network rules.

Where a refund for the purchase price of the licensed iOS app is required under Apple's applicable framework, Apple may provide the relevant refund through its processes; the Operator remains responsible for other claims to the extent applicable. The Operator is responsible for addressing claims alleging that the application infringes third-party intellectual-property rights, as required by the applicable store terms. The Operator confirms, subject to verification, its required eligibility for distributing the app: [[VERIFY_APP_DEVELOPER_LEGAL_IDENTITY_AND_EXPORT_SANCTIONS_REPRESENTATIONS]].

Google Play and Apple may impose additional policies on payments, subscriptions, financial services and permitted in-app purchasing. These Terms do not authorize a payment method or regulated product that is prohibited by a store policy or applicable law. Purchases made through a store's billing system, if implemented, are also subject to the relevant store's payment and refund rules. Terms of sale for physical goods and services are the responsibility of the identified seller.

20. Personal data and communications

Personal data is processed according to the Privacy Policy. Essential security, account, transaction, invoicing and customer-support communications are distinct from optional advertising. Non-essential cookies and optional marketing require the appropriate legal basis and user choices. Legal-acceptance evidence and transaction/event records may be retained to meet legal obligations or defend claims within the limits described in the Privacy Policy.

21. Changes to these Terms

We may revise these Terms for justified legal, security, technical or service reasons. The public Terms page shows the effective version, and MAM records published document versions. Material contractual changes will be communicated in advance where required, with an opportunity to review or object/terminate where law provides that right. We will request renewed acceptance where necessary. A later version does not automatically replace the terms governing an already completed transaction.

22. Governing law and dispute resolution

Subject to mandatory consumer-protection and other applicable law, these Terms are governed by [[APPLICABLE_GOVERNING_LAW_AND_COUNTRY]]. Courts and competent authorities have jurisdiction as determined by applicable rules, including the consumer's non-waivable rights to bring proceedings before courts permitted by law. No mandatory consumer right is displaced by a general choice-of-court clause. Any optional business-to-business forum or arbitration arrangement must be agreed separately and validly.

For complaints, contractual notices and legally required contact information, write to [[MONITORED_SUPPORT_EMAIL]] or the registered address in section 1. Where a relevant statutory or approved alternative dispute-resolution scheme applies, the Operator will identify it to the consumer as legally required: [[APPLICABLE_ADR_BODY_OR_REMOVE]].

23. Entire agreement, precedence and severability

These Terms, the material conditions displayed and accepted for each plan or transaction, and any separate valid business agreement make up the relevant contractual framework. If a provision is invalid, the remaining provisions continue to the extent lawful. Nothing in these Terms overrides mandatory local law or a specifically applicable payment-provider agreement. If translations differ materially, the legally effective language and the priority rule must be disclosed and agreed without depriving consumers of mandatory information in their language: [[APPROVED_LANGUAGE_PRECEDENCE_RULE_OR_REMOVE]].

Operator contact: [[OPERATOR_REGISTERED_LEGAL_NAME]] — [[MONITORED_SUPPORT_EMAIL]] — [[FULL_REGISTERED_ADDRESS_COUNTRY]].